Dispatcher FAQs:


Q: Are dispatchers communications personnel responsible for receiving and transmitting pure and reliable messages?

A: Yes, and tracking vehicles and equipment, and recording other important information.

Q: Are dispatchers typically the most extensive in comparison to other dispatch positions?

A: Yes.

Q: Are dispatchers an integral part of the organization's success?

A: Yes.

Q: Is a dispatcher projected to grow as fast as the average through the year 2014?

A: Yes.

Q: Are dispatchers responsible for all emergency communications that occur within the jurisdiction of their department?

A: Yes.

Q: Is a dispatcher also responsible for checking that each train and engine crew are properly qualified for their assignments and have had proper rest pursuant to relevant hours-of-service regulations?

A: Yes.

Q: Is a dispatcher also responsible for cost effective movement of trains and other on-track railroad equipment to optimize physical and human resource assets?

A: Yes.

Q: Are dispatchers usually the first point of contact between emergency services and the public?

A: Yes.

Q: Is a dispatcher the "conductor" of the force?

A: Yes, and is responsible for the direction of all units within it.

Q: Are dispatchers Terminal Operator certification for access to the US Federal Bureau of Investigation National Crime Information Center database system?

A: Yes.

Q: Are dispatchers employed by trucking companies to monitor the delivery of freight over long distances and coordinate delivery pickup and drop-off schedules?

A: Yes.

Q: Are dispatchers required to be intimately familiar with the physical characteristics of the railroad territory for which they are responsible?

A: Yes, as well as the operating capabilities of the locomotive power being used.

Q: Are dispatchers responsible for monitoring all of the communications within a specific geographic area?

A: Yes.

Q: Is a dispatcher normally assisted by a crew caller whose responsibility is to telephone the train and engine crews to advise them of time to report for duty?

A: Yes.

Q: Is a dispatcher the dispatch console?

A: Yes.

Q: Is a dispatcher responsible for assigning train crew to trains?

A: Yes, and based on a crew book that shows scheduled rosters but also making real-time adjustments as necessary based on rail traffic conditions and delays.

Q: Are dispatchers the first contact made between the public and emergency services?

A: Yes, and public safety dispatchers need to be able to extract a vast array of information out of the caller.

Q: Is a dispatcher employed by a railroad to direct and facilitate the movement of trains over an assigned territory?

A: Yes, and which is usually part, or all, of a railroad operating division.

Q: Is a dispatcher also employed by the railroad to keep track of train crews and their assignments?

A: Yes.

Q: Is a dispatcher known as the rail traffic controller?

A: Yes, In New Zealand and Australia they are known as Train Controllers.