Patient FAQs:

Q: Is patient any recipient of health care services?

A: Yes.

Q: Are patients particularly good at identifying soft problems?

A: Yes, such as attitudes, communication, and 'caring neglect', that are difficult to capture with institutional monitoring.

Q: Are patients heard loud and clear within the health services?

A: Yes.

Q: Are patients not at the centre of healthcare?

A: Yes, when institutional procedures and targets eclipse local concerns, then patient neglect is possible.

Q: Is patient most often ill or injured and in need of treatment by an advanced practice registered nurse?

A: Yes, and physiotherapist, physician, physician assistant, psychologist, dentist, podiatrist, veterinarian, or other health care provider.